Simply put we operate in a fixed-fee support program, so every support call and every service visit is covered. No more unexpected bills for hourly IT service. That is, if you sign up for an SLA (Service Level Agreement). Otherwise it’s back to the old break-fix model.

Using the “break-fix” model, clients fix only when something breaks, this is great for the IT support companies as the billing is by the hour, and this costs the client a small fortune getting the systems and staff back to full productivity.  (a crashed PC takes between 2 and 6 hours to be fully re-installed along with all it’s applications and what ever data was on it).

If you fall behind in keeping up with things such as backups, patches and security, the odds are that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your e-mail server, customer relationship management system, financial application or network goes down unexpectedly, you face substantial productivity and revenue losses as a result. And if you are using the per hour billing model, things could get VERY expensive.

The Window’s certified engineers immediately respond to all alarms and customer calls with objective decisions and critical analysis in real-time:

• Uninterrupted day-to-day business
• Tier 1-3 technicians
• Proactive monitoring at all hours
• Always know where to find your IT professional
• Peace of mind IT and rapid response team

Well, pretty much anything to do with maintaining and monitoring a computer network. An IT Engineer would come and assess the unique IT challenges and needs of a business and then suggest a level of service (SLA) that fits bests. Basically, The Window would be your “plug-in” IT department. Our main services:

• Ransomware Prevention
• Services Support
• Off Site Backups
• Monitoring and maintaining your computer systems

• 51% of companies are contracting with a managed service provider to free up internal IT staff to work on revenue-generating activities
• 62% of end users plan to increase their IT spend on managed services
• Based on the average annual salary of an in-house IT professional, using a managed service provider can save nearly 80% of yearly IT costs
• 46% of organizations using managed services have cut their annual IT expenses by 25% or more
• 13% of those organizations have cut costs by 50% or more
• 89% of current managed services users reported that they are most satisfied with performance and up-time, agreeable contract terms, a secure environment and flexibility to quickly add new services