The Window

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Secure your company’s computers with a reliable IT team to back you up

Can you answer these two questions?

  1. Are you happy with your current IT company or your internal resource managing all your company’s IT resources/systems?

  2. Are your company’s IT systems sufficiently safe from malware and now recently and more importantly from ransomware (a massive global threat) and do you understand the risks of this if you are not geared up for this?

Get a free consultation so we can share more about the points above to see if we can be of assistance to you or at the very least, to ensure you are sorted and secure.
Send us your details for a FREE assessment

    WHY MANAGED IT SERVICES

    Simply put we operate in a fixed-fee support program, so every support call and every service visit is covered. No more unexpected bills for hourly IT service. That is, if you sign up for an SLA (Service Level Agreement). Otherwise it’s back to the old break-fix model.

    Using the “break-fix” model, clients fix only when something breaks, this is great for the IT support companies as the billing is by the hour, and this costs the client a small fortune getting the systems and staff back to full productivity.  (a crashed PC takes between 2 and 6 hours to be fully re-installed along with all it’s applications and what ever data was on it).

    If you fall behind in keeping up with things such as backups, patches and security, the odds are that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your e-mail server, customer relationship management system, financial application or network goes down unexpectedly, you face substantial productivity and revenue losses as a result. And if you are using the per hour billing model, things could get VERY expensive.

    The Window’s certified engineers immediately respond to all alarms and customer calls with objective decisions and critical analysis in real-time:

    • Uninterrupted day-to-day business
    • Tier 1-3 technicians
    • Proactive monitoring at all hours
    • Always know where to find your IT professional
    • Peace of mind IT and rapid response team

    Well, pretty much anything to do with maintaining and monitoring a computer network. An IT Engineer would come and assess the unique IT challenges and needs of a business and then suggest a level of service (SLA) that fits bests. Basically, The Window would be your “plug-in” IT department. Our main services:

    • Ransomware Prevention
    • Services Support
    • Off Site Backups
    • Monitoring and maintaining your computer systems
    • 51% of companies are contracting with a managed service provider to free up internal IT staff to work on revenue-generating activities
    • 62% of end users plan to increase their IT spend on managed services
    • Based on the average annual salary of an in-house IT professional, using a managed service provider can save nearly 80% of yearly IT costs
    • 46% of organizations using managed services have cut their annual IT expenses by 25% or more
    • 13% of those organizations have cut costs by 50% or more
    • 89% of current managed services users reported that they are most satisfied with performance and up-time, agreeable contract terms, a secure environment and flexibility to quickly add new services

    TESTIMONIALS

    The Window provides managed IT services to us. Their technical team is competent and their CEO, Mark Johns, is great to work with – he brings expert knowledge, integrity and an easy to-work-with approach. We collaborated effectively with the Window to setup IT and telephone infrastructure for our new building in Centurion; the Window executed the project extremely well, from analysis to implementation & post-production support. The project involved some complexity and tough time constraints. Overall, I compliment The Window for their accessibility, reliability, quality of work, adherence to contractual & SLA obligations, and a positive contribution to the Attorneys Fidelity Fund since 2011 when I started to work with them. I would confidently recommend the Window to anyone
    Tiisetso Toloane
    IT Manager, Attorneys Fidelity Fund
    I met Mark initially when he was providing IT services to the large legal practice of which I was then a partner. When I elected some 10 years ago to branch out and establish my own practice Mark seem to be the logical choice of IT supplier and has looked after and maintained my small network and IT requirements continuously since then. I’ve moved a few times and on each occasion, Mark and his staff, have ensured that the downtime between switch off in one location to start up in the next, has been as near seamless as is possible. I would not hesitate in recommending Mark’s services to any small or medium-sized business.

    Top qualities: Great Results, Personable, Expert
    Steve Harding
    Hired Mark as a IT Consultant in 1999, and hired Mark more than once
    We have been using The Window for the past two years. They re-evaluated our needs and found several inefficiencies from our previous service provider. Their proposals were implemented and all work carried out on a professional basis. We are very happy with their service which is speedily attended to by knowledgeable and efficient staff. We would not hesitate in recommending The Window for your computer needs.
    Ken Rapaport
    A. Holman Trading (Pty) Ltd
    I have been working with Mark for the last 3 years as our IT Supplier. I have found Mark and his company to be competitive and versatile. Mark and his team goes the extra mile in client service and is always ready with a solution to any IT Problem.
    Dayann Rubenstein
    Thanks for the excellent service over the years, Lorenzo is a star. Regards Gary
    Dr Gary Bogner
    Sunset Beach Veterinary Clinic
    The Window has been working with us since 2013. At the time, we had left UCT (where we had all our IT needs met on-site, this included all our tech and hardware needs). We established ourselves as a free-standing NPO and needed to start from scratch in terms of IT, emails and computers. It’s an interesting thing starting something from scratch, you have to learn as you go. The NGO sector can also pose very interesting challenges with IT use as for many people this is the first time they are using a computer in their lives. For me, The Window has always been more of a partner than a service provider. Mark and the entire team are easy to approach and always only too happy to help us come to solutions that work for us with keeping things frugal as we account to donors and funders for everything. When we first started working together we were 13 people, we are now over 100. The Windows has been with us every step of the way. A huge thank you to them.
    Abigail Smith
    We have been utilising Mark’s vast skills for the last 9 years. He is very creative in finding solutions especially for companies with archaic systems.

    Top qualities: Great Results, Expert, High Integrity
    Tracy Bennett
    Hired Mark as a IT Consultant in 2003, and hired Mark more than once
    I would highly recommend Mark and his company for any IT support and maintaining your network in all aspects…dealt with Mark for more than 8 years and we were always happy with the service supplied by either himself or his staff.

    Top qualities: Great Results, High Integrity, Creative
    Jannine Pretorius
    Hired Mark as a IT Consultant in 2003, and hired Mark more than once.
    I have absolutely no problem in endorsing Mark as my IT guy in Cape Town. I came here in 2004 to set up my business operation. i needed instant set up with email and website both of which he provided. since then we have continued to work together through all of the issues presented by factors both within and outside his control. always been a tremendous asset to my company. always on call and always friendly no matter what the panic!

    Top qualities: Great Results, Personable, Expert
    Peter Dutton,CFE
    Hired Mark as a IT Consultant in 2004, and hired Mark more than once
    I have known Mark personally for around 10 years now and as much as he has changed, he has always remained consistant in the fact that he has always cared. This makes Mark a solid choice when it somes to any task. Once he says he will do something, you can forget about it, knowing it will be done. Reliability like this is not seen that often in this industry.
    Jonathan Maliepaard
    Thank you for responding to our internet connection issue so swiftly. We were engaged in some tricky negotiations with a prospective client overseas and really appreciate your reliable customer support. Everything is running smoothly again.
    Holger Rust
    Terraforce Retaining Systems
    The Window offers a new outlook on the IT Service Industry. Mark Johns and his team of consummate professionals have taken a visionary stance on IT Service, Support and Security. There is not an ‘I’ that hasn’t been dotted or a ‘T’ that hasn’t been crossed in terms of reliability and approachability; because delivering an Excellent client experience is the motivation for all employees at The Window. The Window welcomes you, the client, into a world of faultless customer support and kind service, so much so that even the Creditors department greets you with a smile 🙂 Knowing that your online information has now become more priceless than gold means the trust you place in your IT support company needs to be rocksteady, The Window has earned its good reputation time and time again. My testimonial of The Window is simple, each employee is Reliable and Pleasant, the Security is likened to Fort Knox and my experience with them likened to dealing with a company from a First World Country. Well done Mark, You have built something Strong, Lasting and Beautiful, you have every right to be proud.
    Tracey Morgenrood
    We have been clients of Mark Johns and The Window for more than 15 years and find them professional, friendly and eager to help. They take care of all of our IT infrastructure and hardware. Any problems are dealt with quickly and efficiently so that we can concentrate on the business side of things.
    Johan Botha
    The Folio Group
    The Window has, by far, provided us with the best IT support and service. The staff are friendly, knowledgeable and always willing to go the extra mile to ensure that we are operating optimally! It’s reassuring to know that such a professional and technically savvy bunch are a call away when you need them. I will recommend them to anyone needing efficient IT support.
    Abigail Williams
    I recently left a large corporate company to start my own business. I was immediately struck by the daunting task of handling my own IT. Initially, I tried to do some of the “basics” myself but realized I was out of my depth. I approached Mark and his team at The Window and was amazed at how quickly they responded. Mark’s team went above and beyond the call of duty and really saved me hours of pain and THOUSANDS of Rands. Our systems have worked flawlessly ever since and I would highly recommend “The Window” to any SMME business. I also realized most of the tasks I tried to do myself actually backfired, so I recommend you get them on the case from day 1.
    Richard Sharp
    Heritage Wealth Partners

    CONTACT

    Secure your company’s computers with a reliable IT team to back you up

    Give us a call:
    087 230 0115

    Address:
    21A Thor Circle,
    Viking Park,
    Cape Town

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